Welcome to Worry-Free Home Care

Below, you’ll find everything you need to know about our services, process, and what to expect as we care for your home.

Trusted. Tailored. Effortless.

Thank you for considering Pristine Home. As someone who’s spent years caring for exceptional properties and the people who live in them, I understand that a home is more than an asset—it’s a place of comfort, pride, and enjoyment.

That’s why we take a personal, proactive approach to every home we manage. From regular maintenance to urgent repairs, we treat your property with the same care and attention we would our own.

My team and I are here not just to meet expectations, but to anticipate your needs and earn your trust over time. I’m truly excited for the opportunity to serve you and help you enjoy your home to the fullest.

Warmly,
Ryan Haggerty

Laying the Foundation for Exceptional Care

Our comprehensive onboarding process sets the stage for long-term, reliable service. By assessing your property thoroughly, we ensure every future task is handled with precision and attention to detail.

The Onboarding Process

  • Our Property Condition Review is a comprehensive visual assessment designed to identify areas of concern and opportunity across your entire estate. From the perimeter of your property to the heart of your home, we carefully evaluate structural elements, mechanical systems, and cosmetic details—covering both the home itself and any personal property included. This review is not a one-time service; it’s an integral part of our ongoing estate management, conducted regularly throughout the year to ensure your home remains in optimal condition and nothing goes unnoticed.

  • During our initial assessment, we pinpoint any immediate concerns—whether maintenance-related, cosmetic, or functional—that require swift attention. From there, we create a plan to coordinate and manage all necessary work to address these items efficiently and thoroughly. Our goal is not just to resolve issues, but to elevate your home to its ideal condition and ensure ongoing upkeep as part of your customized care plan.

  • We conduct a comprehensive walkthrough of your property's key systems—including mechanical, electrical, plumbing, automation, and appliances. We identify, map, and clearly label all emergency shut-off points to ensure fast access when needed. In addition, we thoroughly document the home through detailed notes and photographs, capturing each space and asset to support ongoing care, reference, and protection.

  • We begin by meeting with all current service providers to evaluate performance, clarify expectations, and confirm the scope of work. We assess each system and asset for current condition, projected lifespan, and any deferred maintenance needing attention. When necessary, we update or renegotiate service agreements to align with your home’s needs and long-term care. All vendor information, contracts, and service schedules are organized into a central system for easy access, ongoing tracking, and detailed documentation. As part of this process, we make every effort to verify proof of insurance, including general liability and workers' compensation coverage.

  • We create tailored checklists based on your service package, guiding our team through routine maintenance and care specific to your home. We also develop a personalized User Guide, documenting key property details, system overviews, vendor contacts, and emergency protocols to ensure consistent, high-quality service throughout the year.

Onboarding: How It Works

Onboarding is how we set the foundation for great service. It starts with an in-person walkthrough and consultation where we get to know your home’s layout, systems, and your specific preferences.

From there, we build a personalized service profile—complete with a custom maintenance calendar, vendor notes, and communication preferences. We also collect keys and access info, coordinate with existing vendors (or recommend trusted ones), and identify any service gaps.

Once setup is complete, we begin with your first property check and roll out your selected services. A one-time onboarding fee covers the extra time and care it takes to get everything dialed in from the start.

Modern game room featuring a black pool table with pool balls and a cue ball, a bar counter with four stools, and a decorative background wall with vases and artwork.

Customizable Care, Scaled to Your Needs

Our services are designed to grow with your home, offering tailored care that aligns with your lifestyle. From light maintenance to comprehensive estate management, we scale our services to meet your evolving needs.

How we care for your home

Ongoing Oversight & Peace Of Mind

  • A weekly, high-level review of your home’s interior and exterior. We check for visible issues, verify security systems, confirm vendor performance, and ensure your property is safe and well-maintained while you’re away.

  • A deep-dive into the condition of your home and property once per month, designed to go beyond the surface. We document wear and tear, verify vendor performance, and review all major systems, providing a full report with recommended actions for the month ahead.

  • We regularly inspect alarm panels, cameras, and access points. In the event of an alert, we respond immediately and coordinate with your security provider for resolution.

  • Stay informed without the overload. We send a concise monthly report highlighting key property activity, vendor visits, and important updates—so you’re always in the loop, even from afar.

Smart Maintenance Made Simple

  • We create a personalized maintenance calendar based on your home’s unique needs. This ensures key systems are serviced on schedule—boosting performance, longevity, and peace of mind.

  • We maintain regular communication with your essential service providers—like landscapers and pool techs—to confirm visits, report concerns, and ensure consistent, high-quality service.

  • Your home will be serviced by experienced and vetted tradesmen from our vendor network. We work closely with each vendor to help with bidding, management, property access and supervision of work on your behalf.

  • We provide Owner’s Rep project oversight—collect bids, coordinate schedules, manage access, track progress, and keep you informed—working alongside your chosen contractors, designers, and vendors.

comfort & convenience when you’re home (or away)

  • Every detail handled, exactly as you like it. We’ll stock the kitchen and bar, press linens, place fresh flowers, and detail your vehicle. When you leave, we secure your home and ensure it’s cared for until your return.

  • We manage incoming deliveries to ensure packages are received securely, handled with care, and stored properly—so nothing is ever lost or left exposed.

  • For a monthly fee of $250, We eliminate the hassle of juggling multiple invoices. Pristine Home consolidates all property-related expenses into one clear, monthly invoice—with no hidden fees or vendor markups.

Questions? We’re Glad You Asked.

We’ve compiled answers to the most frequently asked questions to help you better understand our services and how we care for your home. If you have any additional questions, we’re always here to assist.

FAQs

  • No. Pristine Home is a home management and Owner’s Representative service. We coordinate and oversee independent licensed and insured vendors. We do not self-perform construction or trade work.

  • The homeowner selects/approves vendors and scope. Vendors perform work for the homeowner; we coordinate scheduling, access, documentation, and communication on the homeowner’s behalf.

  • We can consolidate vendor invoices into a monthly statement and facilitate payment as the homeowner’s authorized agent (or vendors can bill the homeowner directly). The homeowner maintains full visibility into scope and costs.

  • Yes, we can work with your existing vendors. We are happy to integrate your preferred vendors into our service plan and ensure continuity. We also bring in additional vendors from our trusted network as needed and ensure all vendor performance is closely monitored and documented.

  • Absolutely! We understand that every property is unique, which is why we tailor our services to meet the specific needs of your home. Whether you need ongoing maintenance, project management, or seasonal preparation, we’ll work with you to create a customized plan that fits your lifestyle and ensures your property is always in top condition.

  • We keep you fully informed with monthly reports detailing all work completed on your property. You'll also receive a text the day before we arrive and another after we leave, so you're always in the loop. We do frequent check-ins and are always available if you need us—just reach out by text, phone, or email anytime.

  • When a maintenance request comes in, we take care of everything from start to finish. We assess the issue, coordinate with trusted vendors, and make sure the work is completed promptly and professionally. You’ll be kept informed every step of the way, and we’ll include all updates in your monthly report. If it’s urgent, we’ll handle it right away and keep you updated in real time.

Next Steps

Please carefully review the customized proposal we’ve provided, which outlines the services, scope of work, and pricing tailored specifically to your needs. Once you've reviewed the details, please email Ryan at ryan@pristinehomesd.com with any feedback, questions, or revisions you may have. If everything looks good, provide your approval to move forward, and we will begin the next steps in scheduling and onboarding. We look forward to working with you!